Led end-to-end design for MRO and sales platforms, defining scalable design systems and interaction frameworks to support long-term product evolution.
Translated complex operational workflows into streamlined, user-centered systems, improving usability across maintenance, sales, and distribution tools.
Drove cross-functional alignment between product, engineering, and business stakeholders, influencing roadmap decisions and prioritization.
Defined UX strategy and system architecture for key features, ensuring consistency across platforms and reducing design fragmentation.
Accelerated product development through rapid prototyping using AI-assisted workflows, enabling faster validation and stakeholder buy-in.
Contributed to product definition by shaping user requirements, acceptance criteria, and UX success metrics within agile environments.
Led redesign of core analytics dashboards, increasing weekly active users by 35% through improved data visibility and interaction clarity.
Identified and resolved key usability bottlenecks, reducing time-to-task by 20% and improving navigation efficiency.
Re-architected information hierarchy and interaction patterns to support faster decision-making across mobile experiences.
Established consistent visual and interaction patterns, improving usability and recognition across the platform.
Our National Conversation
UI/UX Design Team Lead
Nonprofit · Civic Engagement
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Remote
Led full-platform redesign, aligning UX strategy with organizational growth goals and supporting recurring Google Ads grant funding.
Improved user engagement through strategic information architecture and navigation redesign.
Established scalable UX processes to support ongoing product iteration and stakeholder collaboration.
Case studies:
Civic Platform Redesign
The Speech Gym
UI/UX Designer
Healthcare · Mobile
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Chicago, IL
Defined and designed a mobile product ecosystem to support therapist-parent collaboration, improving continuity of care beyond in-session interactions.
Identified fragmented workflows and translated them into a centralized system for session management, content delivery, and communication.
Delivered interactive prototypes and system-level design solutions to validate product direction and support future scalability.
Case studies:
Speech Therapy Mobile App
Whirlaway Lounge
Proprietor
Hospitality · Business Operations
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Chicago, IL
Owned and operated a customer-facing business, applying UX and service design principles to optimize end-to-end customer experiences.
Increased revenue through strategic redesign of customer journeys, branding, and operational workflows, improving efficiency and engagement.